Please read the following carefully. It sets forth the obligations and limitations of
liability of Ihya Tours LLC (“Ihya”) with respect to the services Ihya will provide on
behalf of you and/or your group or family (hereinafter collectively known as the
Ihya hereby agrees to arrange for a tour of the designated area (the “Tour”) and to
provide travel arrangements for the Client relating to the Tour, including airlines,
hotels, buses and any other services necessary for the Client to travel on the Tour.
Under no circumstance shall Ihya be liable for injury, damage, loss, accident, delay or
irregularity which may be occasioned by any party other than Ihya or not acting under
Ihya’s direction and control, either by reason of defect, through the acts or defaults of
any company or person engaged in conveying the Client or in carrying out the
arrangements of the tour. Ihya shall have no liability for acts of God, weather delays,
fire, breakdown of machinery or equipment, government actions or other authorities,
wars, whether declared or not, hostilities, civil disturbances, strikes, riots, theft,
pilferage, epidemics, quarantines, medical or customs regulations or from any loss or
damage resulting from improper passports, visas or other documents.
Ihya shall have no liability to any Client who elects to make independent travel
arrangements separate and apart from those arranged by Ihya for the Tour, nor shall
Ihya be liable for any damages resulting from a Client missing a portion of the Tour,
changes in schedules of the Tour or any other factor outside of the control of Ihya, and
shall not be liable or responsible for any inconvenience, loss, damage or injury arising
in connections with such services. It is the obligation of the Client to follow all
instructions, including, but not limited to, all check-in and check-out times, departure
times (including any changes to the Tour schedule due to delays) and procedures,
including the procedures of all carriers providing transportation to the Tour. Ihya shall
incur no expense or have any liability for the failure of the Client to comply with their
obligations and Ihya shall not make any payment or refund for any Client who misses
any portion of the Tour as the result of the Client’s wrongful acts.
Ihya will not provide upgrades or changes to the Tour not selected and paid for prior to
departure and no refund will be issued for any services provided on the Tour not
utilized by the Client. It is understood and acknowledged that accommodation
classifications and ratings are derived from local custom and practice and may be
unrelated to international travel standards, and Ihya shall have no liability for any
perceived failure of the provider of accommodations to meet any particular standard. It
is further understood and agreed that all hotel reservations are subject to availability
and that if the designated hotel is unavailable, a hotel of similar quality shall be
selected, and Ihya shall have no liability for damages resulting from any such change
All cancellations must be in writing. Cancellations from registration date till 90 days
prior to departure will be subject to $500/ person, from 85-40 day prior to departure
will be $1,500.00/ person. Any cancellation received less than 45 days from departure
date is non- refundable. Notwithstanding the foregoing, all payments made with
respect to the Umrah and Hajj programs, including, but not limited to, air fare,
transfers, accommodations and service charges, are non-refundable. Any mistake or
error in Tour documents issued by or through Ihya must be immediately reported to
Ihya. The failure to give Ihya a reasonable opportunity to correct any mistake prior to
the commencement of the Tour shall be deemed a waiver of the right to any damages
or reimbursement resulting from any such error and the Client will be obligated to pay
any additional expense resulting from such error. While Ihya is a private company and
not associated with any US or foreign government offices or embassies, Ihya agrees
to follow the rules and regulations of the Saudi Embassy, Ministry of Hajj in Saudi
Arabia and the Kingdom of Saudi Arabia.
It is understood and agreed that Ihya does not assume any responsibility for handling
your passports and other documents. You hereby agree to indemnify and hold Ihya
harmless against any cause of action, lawsuit, or other liability that arises from the
delivery of your documents to or by any overnight mail delivery carrier, including, but
not limited to, FEDEX, DHL, UPS and USPS couriers. Any issues relating to the
delivery of packages/passport are to be addressed with these respective agencies.
The enforcement of any of the terms and conditions shall be governed by and
construed and interpreted in accordance with the laws of the State of Pennsylvania
and the Client hereby consents and agrees to personal jurisdiction in the Courts of the
State of Pennsylvania, and further agrees that the Courts of the State of Pennsylvania
shall have exclusive jurisdiction of any action or proceeding to enforce any of the
terms or conditions herein. It is specifically agreed that in the event any litigation
arises to enforce the terms and conditions, both parties waive the right to trial by jury
and the prevailing party in any litigation between the parties shall be entitled to
recover as part of the judgment all expenses, including reasonable attorney’s fees and
costs of Court.
It is also agreed upon, that No refund shall be issued after Saudi Visa has been
All refunds before Saudi Visa is printed is subject to airline, administrative and hotel
The foregoing has been read and fully understood, agreed and consented to.
Applications for Hajj visa will not be considered if the following requirements are not met:
The applicant must have a passport with a validity of at least six (6) months and acceptable both for entry to Saudi Arabia and entry to the next
destination; the passport should have at least two empty visa pages adjacent to each other.
Each applicant must submit one (1) recent passport size color photograph with a white background.
The photograph must be a full-face view in which the visa applicant is facing the camera directly. Side or angled views are NOT accepted.
A completed application form filled-out with black ink or printed; the form must be signed and stamped by the authorized travel agency.
The Mahram should write his complete information on the application forms of his spouse and children or any
relative with whom he is traveling. He should also provide copies of marriage or birth certificates;
if these documents were issued outside the US, he should then provide copies translated and notarized by a certified translation office.
All women are required to travel for Hajj with a Mahram. Proof of kinship must be submitted with the application form.
Women over the age of forty-five (45) may travel without a Mahram with an organized group,
They must, however submit a no objection letter from her mahram (husband, son or brother) authorizing
her to travel for Hajj with the named group. This letter should be notarized.
The applicant must be in possession of a non-refundable round trip ticket with confirmed reservations.
The applicant must submit proof of vaccination for meningitis and ACYW135. For infants and children up to fifteen
(15) years of age, a vaccination report is required for polio as well. Children over fifteen (15) years of age should
present the same vaccinations requested for adults. The H1N1 flu, if a vaccine is made available before Hajj season,
and should be taken two weeks before applying for the visa.